Please go through these Terms & Conditions carefully before making use of this website and its contents. Your use of this website is solely based upon your acceptance of the Terms & Conditions included herein. By using this website you acknowledge and accept these Terms & Conditions. If you don’t agree with any section of these Terms and Conditions, you must not make use of this website. Theflightsupport reserves the right to change these Terms & Conditions at its sole discretion from time to time. Basic Terms & Conditions All the products and services provided and assured by the Organization are subject to payment realization prior to departure of the flight. If it has been made via cheque, the tickets will be delivered only after its realization.
The Organization also reserves the right to amend these costs in case of currency fluctuation and because of changes in various exchange rates and/or fuel cost before the departure and to the surcharge accordingly. All such price increases must be fully paid for whenever the same arise. It is the liability of the Traveler/Group to ensure and hold on to valid travel documents such as passport and Visa till the tour ends. In case any such travel document like visa has been refused, expires or has been cancelled by the authorities, the tour participant would have to meet all the possibilities arising there from & to meet all expenses momentous thereto.
The Organization would have no responsibility whatsoever in regards to the above matter(s). It is the Traveler/Group’s responsibility to check and hold on to valid travel documents such as passport and Visa till the tour ends. In case any travel document such as visa has been refused, expires or has been cancelled by the authorities, the participant would have to meet all the possibilities arising there from & to meet all expenses momentous thereto. The Organization will also have no responsibility whatsoever in regards to the above matter(s). The Ticket Cost does not include Insurance Premium cost. The Traveler/Group would have to pay towards any such premium costs themselves. All tour programmes as well as tour elements are bound by laws, rules & regulations during the entire tour and back. The Organization would have no responsibility in regards to any condition that is brought about by such laws, or due to the act of God. Any complaint made by the Traveler (including complaint on the behalf of other travelers of the Group who submitted the same via the Traveler) in connection with or because of the tour must be conveyed to the Organization in writing within 21 days from the tour end date. No form of claim or complaint made thereafter the aforesaid date shall be entertained under any circumstance.
No separate complaint of the traveler traveling with the Group shall be considered directly and so same must be made by only that Traveler who is acting to be the leader of the entire Group. The Organization will not be liable to any traveler for refund, compensation or even claim for reducing number of tour days or for postponement, cancellation or re-routing of any specific scheduled transport service due to some reason such as fog. The rules in regards to cancellation charges/refund would be applicable. In case of any kind of Dispute Theflightsupport is committed to deliver customer satisfaction every single time, and so if you have any kind problem or dispute related to our product or service, we will try to look into them at the earliest. But if we are unable to do so, you may pursue claims as have been explained in the following sections.
By dealing with us, you agree to give us the opportunity to resolve any dispute or claim regarding the Website, dealing with our agents, any service or product provided by us, any kind of representation being made by us, or with our Privacy Policy, by contacting Theflightsupport Customer Service division. If we are unable to resolve your claims after a discussed deadline, you may seek relief through mediation or in small claims court, as have been set forth in this section.
Any and every Claim will be resolved by a binding mediation rather than in court, except when you assert Claim on an individual basis in court for small claims if they qualify for the same. This includes any Claim you assert against us, our subsidiaries or with any company that offers products or services via us. This also includes any Claim that arose before you accepted listed Terms & Conditions, regardless of whether prior versions of the Terms & Conditions required mediation or not. There is no need of judge or jury in the mediation, and court review of mediation award is restricted. However, a mediator can award the damages & relief on an individual basis as the court itself, and must follow as well as enforce these Terms & Conditions just as a court would. Mediations will be conducted by American Arbitration Association (AAA) under its own set of rules, which also include the AAA Consumer Rules. Payment of all filing, administration and mediator fees will be governed by the AAA's rules, except as provided in this section. You may choose to have the mediation conducted over the phone, based on written submissions, or even in person within the state where you reside or at some other mutually agreed location. Any and every proceeding made to resolve Claims will be conducted only on an individual basis and not as a class, consolidated or delegate action. The Federal Arbitration Act & federal mediation law apply to this agreement. Mediation decision may be confirmed by any court that holds competent jurisdiction. Prohibited Activities The content & information used on this Website (which includes but is not limited to price as well as the availability of travel services) and the infrastructure that is used to provide such information is either proprietary to us or our affiliates or suppliers. While you may make your travel itinerary’s copies in limited number, for travel or reservations booked via this Website you also agree not to modify, copy, transmit, distribute, display, perform, publish, reproduce, license, transfer or sell any information, products or services and software obtained via this Website.
The Special Services are available only on a Request Basis and remain completely subject to each air carrier’s review and approval process Name Misspelling – The name of travellers on their air tickets do not match with their passport or other accepted government ID Visa/Passport - To process a request, you need to submit a Visa/Passport decline letter Baggage – It is advised to keep all your receipts and baggage tags handy No- Show - Documents supporting why you were not able to make scheduled departure are mandatory Denied Boarding – Document stating the reason why you were denied boarding of your scheduled departure is compulsory Duplicate Tickets – In order to process a refund request, you will be required to submit copies of all tickets, reflecting the exact same itineraries booked with us. Taxes and Fees Charges on Published Price Airline Tickets Government imposed taxes and fees and any applicable airline imposed fees are either included in your fare or itemized separately on your checkout page to provide a trip cost. Tax rates in effect at the time of purchase are applied to your ticket price. Retroactive tax rate increases may be the responsibility of the traveller. For international flights, as described below, Entry or Exit Fees may be charged that are not included in your fare or itemized separately on your checkout page. A non-refundable fee per ticket will be applied to published price airline itineraries that include more than one carrier. Paper ticket fees, itinerary change/cancellation/refund fees, baggage fees and Entry or Exit fees on certain international flights may also apply to your itinerary, as described below:
General Instructions These Terms & Conditions are governed by the Federal Arbitration Act, federal mediation law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that doesn’t give effect to all provisions of this Agreement, including, without limitation, this very paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and Theflightsupport as a result of this Agreement or use of this Website. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with regards to such use. If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality, as well as the enforceability of all the remaining provisions, will in any way not be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement (and any other terms & conditions referenced herein) constitutes the entire agreement between you and Theflightsupport with regards to this Website, our services and your dealings and relationships with us, and it supersedes all prior/contemporaneous communications and proposals, whether electronic, oral or written, between you and our panel. A printed version of this Agreement and of any notice given in electronic form shall also be admissible in judicial, mediation or any other administrative proceedings to the same extent and subject to same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, organization, product, or event. Any rights not expressly granted herein are reserved.